How long does it take to begin processing my order?

Immediately. We strive to give our customers excellent service, while most orders begin processing immediately, it can take up to 24 hours.

How long does it take to ship my purchase?

Items are shipped from the U.S. All items are shipped within 3 business days. Generally speaking, most items are delivered to you within 7-10 business days after order processing. See our complete Shipping Policy here.

Where do you ship?

Currently we only ship to the United States forty-eight contiguous states and Washington, DC. However, we cannot ship to P.O. boxes or military bases or diplomatic locations. See our complete Shipping Policy here.

How will I know when you have shipped my order?

Once your order has been shipped, you will recieve and email from us containing a tracking number so you can monitor your purchase. You can track your item via the specific carriers website (USPS,etc) or on our Tracking Page.

How can I contact someone if I have an issue with my order?

You can reach us at support@villageoutlet.co – when you email us, be sure to include your name, order number, item ordered as well as the best way to contact you.

What if I want a refund?

Refunds are no problem. Generally speaking, you can return any item within 30 days of purchase. The entire refund & return policy is located here. Please read through the policy and if you have any further questions, feel free to contact us.